Policies

RETURNS/EXCHANGES

* Everything is handmade to order. All sales are FINAL. 

* Tee shirt designs are pre-made and colors of design can not be changed. Example: If the design is black and you choose a dark color tee, the design may not be visible. 

* Due to the custom nature of our products we do not offer refunds or exchanges.

* Orders can not be cancelled or refunded so please make sure order is correct at check out.

* If an error was made at the fault of seller such as wrong color, item, font, or other defects you must contact us within 3 business days of receiving your package at craftychick1181@gmail.com.

* If we determine a replacement is necessary the item must be sent back unworn and in orignal condition at the expense of the buyer.

 

SHIPPING FOR TEES & ACCESSORIES

* Please allow 8-14 business days, not including weekends and holidays for processing, and another 3-5 business days for shipping. If you need your order sooner, please contact me to arrange BEFORE ordering. 

* Crafty Chick LLC is not responsible for any packages that are lost/returned due to an incorrect address provided by the customer.

* If a package is returned YOU will be responsible for covering any additional shipping cost. 

* We are not responsible for packages once they have been dropped off with USPS. If you believe your package is lost, please contact the shipping company to file a claim. We will not refund, remake, or credit your account for any order lost or damaged by USPS. 

 

SHIPPING FOR CUSTOM DRINKWARE

* Please allow 14-21 business days, not including weekends and holidays for processing, and another 3-5 business days for shipping. If you need your order sooner, please contact me to arrange BEFORE ordering. 

* Crafty Chick LLC is not responsible for any packages that are lost/returned due to an incorrect address provided by the customer.

* If a package is returned YOU will be responsible for covering any additional shipping cost. 

* We are not responsible for packages once they have been dropped off with USPS. If you believe your package is lost, please contact the shipping company to file a claim. We will not refund, remake, or credit your account for any order lost or damaged by USPS. 

 

CARE INSTRUCTIONS

TEES

* Turn inside out.

* Machine wash cold.

* Do NOT bleach.

* No fabric softener.

* Tumble dry low or hang to dry.

* Do NOT iron the design or dry clean.

 

DRINKWARE

* Hand wash only.

* Let it air dry.

* Do NOT soak.

* Do NOT put in dishwasher.

* Do NOT put in microwave.

* Do NOT leave in extreme temperatures.

* Do NOT drop.

 

IMPORTANT

* Shirt color and/or design color may slightly vary due to lighting or monitor settings.

* No decorative accessories pictured are included, only the shirt.

* Please review our shop policies.

 

BLEACHED ITEM DISCLAIMER

**Not all heather colors will bleach**

Please understand that all items are hand bleached individually. No two items will ever look exactly alike. Also understand that over time, bleach can break down the material of your item if not properly cared for. Please be sure to follow care instructions.